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blogs

A CLARIN Transcription Portal for Interview Data

A CLARIN Transcription Portal for Interview Data

06 maart 2020

Christoph Draxler, Henk van den Heuvel, Arjan van Hessen, Silvia Calamai, Louise Corti, Stefania Scagliola Abstract In this paper we present a first version of a transcription portal for audio...

Cross disciplinary overtures with interview data

Cross disciplinary overtures with interview data

29 november 2018

Integrating digital practices and tools in the scholarly workflow Summary As increasingly sophisticated new technologies come on stream, there is one type of data that begs to be explored by the...

A Transcription Portal for Oral History Research and Beyond

A Transcription Portal for Oral History Research and Beyond

28 november 2018

Background and Introduction Over the past 2 years a number of researchers from various backgrounds have been working on the exploitation of digital techniques and tools for working with oral...

Speech Recognition and Scholarly Research: Usability and Sustainability

Speech Recognition and Scholarly Research: Usability and Sustainability

05 oktober 2018

Roeland Ordelman and Arjan van HessenNetherlands Institute for Sound and Vision and University of Twente, The Netherlands Objectives In spite of significant efforts and progress, automatic speech...

Evaluation of the OH-portal

Evaluation of the OH-portal

04 oktober 2018

During the successful and enjoyable workshop in Arezzo (May 2017), it became clear that, if done properly, automatic transcription of interviews could be useful to get a quick overview of what was...

In response to your inquiry Automatic e-mail answer suggestion in a Dutch Contact Centre

In response to your inquiry Automatic e-mail answer suggestion in a Dutch Contact Centre

09 oktober 2015

M.R. Boedeltje and A.J. van Hessen Telecats and Telecats/University of Twente Abstract In the past years, the number of service requests through e-mail has shown an explosive growth. Equal to...

Utterance generation for transaction dialogues

Utterance generation for transaction dialogues

19 juli 2015

Joris Hulstijn and Arjan van Hessen University of Twente The Netherlands { joris | hessen }@cs.utwente.nl   1. Transaction Dialogues Obligations Transactions (ticket reservation,...

Croatian Memories: an interview collection with personal narratives on war and trauma

Croatian Memories: an interview collection with personal narratives on war and trauma

17 juli 2015

  Arjan van Hessen1, Franciska de Jong1, 2, and Stef Scagliola2 1 Human Media Interaction Group, Universiteit Twente, The Netherlands {a.j.vanhessen, f.m.g.dejong}@utwente.nl 2 Erasmus...

Utterance generation for transaction dialogues

logo ut black nl

Joris Hulstijn and Arjan van Hessen

University of Twente

The Netherlands

{ joris | hessen }@cs.utwente.nl

 

1. Transaction Dialogues

Obligations

Transactions (ticket reservation, distant selling) involve obligations of both parties: the system should provide all relevant information; the user should feel committed to the transaction.

 

Theatre Information and Reservation

Our prototype, SCHISMA, is a mixed-initiative dialogue system for theatre information and ticket reservation. Based on user utterance, context and plan, the dialogue manger selects a response action. A response action is a combination of database manipulation and dialogue acts.

Information status

Utterance generation has a great impact on the usability of dialogue systems. Wording and intonation should reflect the status of information in the dialogue. As a rule, given information items are de-accented, expressed as a pronoun or left implicit. Salient or contrastive elements are accented. Verification prompts are distinguished by a rising intonation, to indicate insecurity.

Personality

We want a system with a personality, reflected in the nature of the prompts. We like to compare a  curt, efficient system with a polite, elaborate one.  A cheerful goodbye hopefully shows that the system cares about the transaction

Interaction in a Virtual World

Our system will be embedded as an agent called `Karin' in a virtual theatre environment. Users can walk around and preview the stage from different angles. Users can ask Karin about performances and about the theatre building. Virtual worlds invite browsing behaviour. The balance between text, speech, graphics and other interaction modalities in such `leisure' environments is a topic of further research.

full paper

Croatian Memories: an interview collection with personal narratives on war and trauma

logo bihme 

Arjan van Hessen1, Franciska de Jong1, 2, and Stef Scagliola2

1 Human Media Interaction Group, Universiteit Twente, The Netherlands

{a.j.vanhessen, f.m.g.dejong}@utwente.nl

2 Erasmus Studio, Erasmus Universiteit Rotterdam, The Netherlands

scagliola@eshcc.eur.nl

Abstract

In this contribution we describe a collection of approximately 400 video interviews recorded in the context of the project Croatian Memories. This project has the objective to document personal war-related experiencesthat cannot be found in written sources and that provide important informationfor the process of reconciliation and dealing with the past.

Introduction

The 20th century has been characterized as the ‘The era of the Witness’ (Annette Wieviorka), while the 21st century has been labeled ‘The End of Forgetting’ (Jeffrey Rosen). The latter concept refers to the wide availability of technology for bearing witness and preserving memories. But apart from preventing forgetting, technology can also play a role in dealing with the burden of the past and in facilitating reconciliation programmes in post-conflict regions. In the project Croatian Memories (in short: CroMe) this potential has been taken up by collecting personal testimonies from minorities in Croatia that are hitherto not well-represented in the public realm and presenting them on an online platform that provides access to these narratives. Citizens from all social layers and regions in Croatia were interviewed about their personal memories on war and trauma. The project is covering three timeframes: WWII, the period of socialist Yugoslav, and the war of the nineties. The interview collection will be launched in the fall of 2013.

Guided by the interviewer’s questions and responses, the interviewees present a personal narrative about their experiences. The interviews have a duration varying between 40 and 200 minutes approximately. The video-recorded interviews plus the manually generated annotation layers are indexed at fragment-level, and all interviews are transcribed and translated from the local language (Croatian) into English. Metadata will include information related to the interviewees (e.g., profession, religion, age), and summaries of the interviews as well as English (time-aligned) subtitles will be available. The interviews plus the annotation layers will be made public through an open access streaming video platform[1] with rich search functionalities hosted by NGO Documenta, Zagreb[2].In the case of sensitive passages and/or access embargos, the platform will only give access to the interview parts for which no constraints hold, but for scholarly use and under strict conditions, an additional access option will be provided that gives access to the sensitive parts and that will also facilitate the quantitative analysis of the materials at collection-level.[3]

In this paper we will present the contents of the collections along several dimensions and outline a vision on how to use the CroMe collection as a basis for research agendas covering multiple disciplinary perspectives.

Full paper

[1]Web address of the portal: http://www.croatioanmemories.org/

[2]Cf. http://www.documenta.hr/en

[3]The catalogue for this scholarly access platform will be hosted by DANS, an archiving institute in The Netherlands (http://www.dans.knaw.nl).

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